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CogniSyst, Inc. Privacy Policy

CogniSyst is committed to safeguarding the privacy of personal information that is provided to us in order to purchase our products and services. Our commitment has led to the establishment of a comprehensive Privacy Policy that defines why and how we collect, use and disclose your personal information.

1. Why does CogniSyst gather personal information?

(a)   Why does CogniSyst collect my personal information?

To purchase CogniSyst products, customers must be registered with CogniSyst. The purchase process involves completion of a Qualification Form to determine eligibility to purchase restricted products. You are asked to provide your name, address, license number, credit card information and other personal or non-personal information which are required in order to process your purchase request as well as establish and maintain your customer account. To be certified to purchase some of our test materials, CogniSyst may require information related to professional training and experience with certain types of assessment tools, as well as other personal information deemed necessary for the purchase process.

(b) Do I have to provide you with my personal data?

You may visit and browse the CogniSyst Online Catalog or ask general questions without providing any substantive personal information. However, you will need to register with CogniSyst if you would like to make a purchase of our products and services. By completing the purchase process you consent to CogniSyst' Privacy Policy. Before purchasing please read the additional Terms and Conditions:

All prices are subject to change without notice. Customers are responsible for any applicable duties and taxes. Prepayment by credit card (using Visa or MasterCard) is required for all orders.

(c) What kind of personal information does CogniSyst need to keep on record?

CogniSyst retains personal information in order to maintain customer accounts and/or to maintain a record of your certification status. Certification results are retained by CogniSyst but are de-identified and never disclosed to a third party, including an employer, without prior consent. CogniSyst also retains aggregate, non-person-specific data obtained from the processing of CogniSyst products and services, for research and statistical purposes for internal use by CogniSyst, its affiliates, subsidiaries, licensees, successors, assigns, suppliers, and advertisers. Your identity is kept strictly anonymous.

2. How will CogniSyst use my personal information?

(a) Will you share my information with anyone else, like marketing companies?

Under no circumstances does CogniSyst sell, rent, distribute, or release personal information to a third party, unless required to do so by law, in the course of a merger or acquisition, due diligence, or sale of assets. CogniSyst may use your personal information and transaction history to generate statistics and aggregate reports for internal use as well as to extend further sales and service offerings via telephone, mail, or other electronic means.

CogniSyst uses your personal information to process your order and contact you in response to your request. We may use it to send you marketing materials about additional information about the products and services that we offer.

Please note that CogniSyst has no responsibility for the privacy policies and practices on websites that may be linked to our website or to companies that may provide additional products or services. You should refer to those organizations' privacy policies to learn how they collect, use and disclose information about you.

(b) How do you ensure my personal information is safe?

Purchasing test materials or administrations or becoming certified by CogniSyst does not involve the transfer of personal information of our client's customers. With respect to our scoring software, CogniSyst does not receive, create, or use identifiable personal information, including personal health information through its software. CogniSyst' scoring software, e.g., CogShell Assessment Environment are stand-alone platforms that are intended to run on a single desktop, but can be integrated into a network of PCs.  No patient identifying personal information is disclosed to CogniSyst while using the software.

(c) How do you ensure my personal information is safe?

Security

Any personal information contained in the Qualification Form that is mailed or faxed to CogniSyst is stored in a locked cabinet or in a locked room with access restrictions. To protect the privacy of information sent electronically, including your name, address, email and credit card number, and your client's test results, a secure server is utilized. CogniSyst employs an advanced security system, Secure Socket Layers (SSL) encryption technology to protect the transmission of your information. For example, only when personal information reaches CogniSyst' online store server is your the information decrypted. However, we remind you that given the nature of Internet communications, your communications may be susceptible to data corruption, interception and/or delays, and your privacy cannot be guaranteed.

(d) How does CogniSyst use information received from website visitors?

Our website obtains information that is automatically generated by a user's Internet Service Provider (ISP). This information may include the IP address, domain types, the browser type used to access our site, the location of the ISP's servers, the pages of our site that the user views during the visit, any search terms entered on this site, the website address and email address of a user, and any other information transmitted from the user. This information may be collected for system administration purposes, to gather broad demographic information, to monitor the level of activity on the site, for technical support, and to improve our website by responding to customer interests and needs.

CogniSyst does not link IP addresses to personal information; however, we reserve the right to link IP addresses and other information supplied by the ISP to personally identifiable information for security purposes in order to protect the integrity of our system.

(e) Does CogniSyst use "cookies"?

Cookies are small text files that a website transfers to your computer's browser. We may use cookies to measure traffic patterns, to personalize content and to control security. The cookies we use supply non- personally identifiable information, but may identify your computer, browser, and Internet specifications.

(f) How long does CogniSyst keep information about me?

After you have completed what you registered for, CogniSyst will, as a matter of policy keep on file a record of (i) the products and services you have purchased; (ii) your certification status; (iii) your contact information; and (iv) any aggregate de-personalized information including test data, indefinitely.

3. How do I change or update my personal information or "opt out" of receiving marketing materials?

(a) How can I update my information or "opt-out" of receiving marketing materials?

If you want to change, update, remove your personal information or "opt-out" of receiving marketing materials from CogniSyst, please email Customer Service at: customerservice@CogniSyst.com or call 1-919 489-4434.

(b) Will you let me know if you make changes to the CogniSyst Privacy Policy?

If we make important changes, we will notify you by posting a notice on our home page at http://www.CogniSyst.com/ and/or notify you by mail or email, as needed. Once we tell you about such changes, you will let us know that you accept them by continuing to use our website and our services. In addition, since CogniSyst has the right to change this policy, as circumstances require, you should visit our website from time to time to re-read the policy.

4. Statement of Compliance

CogniSyst is committed to controlling the collection, use, and disclosure of personal information. As such, CogniSyst will meet the following requirements by exercising its best efforts:

a)      Accountability:  CogniSyst is responsible for personal information under its control.

b)      Identifying Purposes:  The purposes for which personal information is collected shall be identified by CogniSyst at or before the time the personal information is collected.

c)      Consent:  The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information.

d)      Limiting Collection:  The collection of personal information shall be limited to that which is necessary for the purposes identified by CogniSyst. Personal information shall be collected by fair and lawful means.

e)      Limiting Use, Disclosure, and Retention:  Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as permitted or required by law.

f)        Accuracy:  Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

g)      Safeguards:  Personal information shall be protected by security safeguards appropriate to the sensitivity of the personal information.

h)      Openness:  CogniSyst shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.

i)        Individual Access:  Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that personal information. An individual shall be able to challenge the accuracy and completeness of the personal information and have it amended as appropriate.

j)        Challenging Compliance:  An individual shall be able to address a challenge concerning compliance with the above principles. Please email any compliance concerns to the Privacy Officer at: privacy.officer@CogniSyst.com.

You can contact the Privacy Officer at: 

CogniSyst, Inc.

3937 Nottaway Road

Durham, NC 27707   USA

Email: privacy.officer@CogniSyst.com

Telephone: 919 489-4434            Fax 919 489-0607